How it’s done

Amcat’s contact centre solutions enable complete customer satisfaction. Fully comprehensive CTI options enable your customers to reach the most qualified agents for effectual call resolution. And no matter where in the universe those agents are based, they can be made available quickly and efficiently through fully integrated enterprise resources including knowledge experts, home based agents, road warriors and dynamic groups.

Benefits

• CTI capabilities allow all resources to view status and leverage resources where ever they are located
• CTI controls for all resources include transfer, conference, conference room, information look ups, contact history and call history
• Instant access to customer critical data for issue resolution
• Logical branching and scripting
• Multiple Window frames allow for simultaneous access to applications