How it’s done

Amcat's contact centre solutions promote business growth by enabling your agents to get more out of each and every contact they have throughout the day. This is through effective and intelligent call routing, ensuring the most qualified agent receives each call. The increase in productivity enables your agents to deal with more calls effectively wherever they are based. The knock-on effect is an increase in revenue through more streamlined working practices.

Benefits

• Getting more out of each contact every hour of every day
• Greater management and control of anywhere resources
• Better business insight to make decisions, plus control resources and projects
• Being able to react swiftly to changes in economic conditions that are driving the use of remote and home-based agents
• Consumer choice for hardware and blade options
• Employing new enabling technologies such as HMP and SIP