How it’s done

In order to gain effective resolution, a caller would normally need be put on hold or called back to allow the agent to find the required information. CTI controls in the past were unable to beam calls to the most effective agents. Today Amcat gives you CTI controls for all resources including transfer, conference, conference room, information look ups, contact and call history. Amcat Communicator provides a fully integrated tool for the agent to access critical customer data, the web and multiple applications.

Benefits

• Lower overheads
• Increased customer satisfaction
• Enhance agent’s knowledge and capability